Follow

How to stop Buffering or Freezing?

What do I do if the Stream is Constantly Buffering or Freezing?
•   There are two main reasons for this:
1. the stream that you are trying to connect to does not have enough bandwidth to deliver the stream adequately. The solution to this is to simply stop the stream and select a different one.
2. Your Internet or WiFi connection is inadequate. The solution to this is to either upgrade your Internet connection or start using an Ethernet (wired) connection instead of your WiFi connection. Remember wireless 5GHZ is faster but 2.4GHZ has a longer range. Some people have even purchased a more powerful WiFi router (See, What is the best wireless router to buy in the Modem & Router section in this forum) (also see changing wireless channels).

Is there anything else I can do for buffering?
•  If you are watching an on demand stream that buffers you can pause that stream for 3-5 minutes to cache it out and let it buffer ahead a bit so when you resume play buffering should subside.  You should notice a lighter blue/gray bar appear behind the blue movie bar on your screen.

Make sure you visit our Modems & Routers section for more explanation on eliminating buffering.

Buffering is very simple, it all comes down to the speed you’re getting to your unit and the host that is sending you the stream.

First step is to check your end and do a speed test

SpeedTest your SteamSmart device first. Instructions to run your speed test. SpeedTest must be done on your unit not another device, all that matters is the speed your unit is getting so don’t worry about what another device in your house might be getting. If you’re below 20Mbps it's probably on your end and please see below for ways to help improve the speed you’re getting on your unit.


If you’re getting over 20 to 30 Mbps 

When running the speed test and still getting buffering on certain things then it’s probably on the hosts end, sometimes hosts will get overloaded and that will cause the buffering even with high speeds on your end. The best part about StreamSmart is our options, Do a simple search for whatever you’re looking for in another add-on.
If you can connect with an Ethernet cord that usually the best option.  If you connect wireless make sure you connect to the 5.8GHz Dual Band signal. If your router doesn't have that signal and only offers 2.4GHz you should look into upgrading your router. The best router by far is the Nighthawk, it's great for homes with multiple devises and range. Costco offers a great price on them.
You also can try changing the Channel on your router if you’re paying for high speed but getting lower tests on your StreamSmart. Most routers come on the default channel 1 for 2.4GHz, you will have much better luck on 7 or 8 as those won't have any interference. To change your router channels you need to log into your router for your pc. The info to do this is usually somewhere on your router.

• We suggest doing a speed test on your 2.4GHz & 5.8GHz signals along with directly connecting through ethernet cord and see which is getting faster speeds to your unit.

• If you pay for less than 15mgs stop trouble shooting immediately and call your current company to upgrade or cancel and go with another company for higher speeds. lol
Buffering is very simple, it all comes down to the speed you’re getting to your unit and the host that is sending you the stream.

First step is to check your end and do a speed test on your unit. 

Speed test must be done on your unit not another device, all that matters is the speed your unit is getting so don’t worry about what another device in your house might be getting. If you’re below 20 Mbps it's probably on your end and please see below for ways to help improve the speed you’re getting on your unit.

If you’re getting over 20-30Mbps when running the speed test and still getting buffering on certain things then it’s probably on the hosts end, sometimes hosts will get overloaded and that will cause the buffering even with high speeds on your end. The best part about StreamSmart is our options, I would simple search for whatever you’re looking for in another add-on.
If you can connect with an Ethernet cord that usually the best option.  If you connect wireless make sure you connect to the 5.8GHz Dual Band signal. If your router doesn't have that signal and only offers 2.4GHz you should look into upgrading your router. The best router by far is the Nighthawk, it's great for homes with multiple devises and range. Costco offers a great price on them.
You also can try changing the Channel on your router if you’re paying for high speed but getting lower tests on your StreamSmart. Most routers come on the default channel 1 for 2.4GHz, you will have much better luck on 7 or 8 as those won't have any interference. To change your router channels you need to log into your router for your pc. The info to do this is usually somewhere on your router.

I suggest doing a speed test on your 2.4GHz & 5.8GHz signals along with directly connecting through ethernet cord and see which is getting faster speeds to your unit.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

0 Comments

Please sign in to leave a comment.